Knee-jerk reactions to information overload

August 7, 2008

New Brand Doesn’t Change Bad Service

Filed under: Branding, Marketing — Gary Hilson @ 11:46 am
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I think the comments on this article say it all. Customer service is foreign to Bell and until it stops acting like an incumbent telco, no brand awareness campaign is going to change my perception of the company. I just wish I wasn’t stuck in a cell contract with Bell Mobility.

June 20, 2008

Excuse me, I have a question….

Filed under: Internet — Gary Hilson @ 10:14 am
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If Bell’s network is so congested, why are they still signing up customers?

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